JCPenney Review

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JCPenney Review: JCPenney Pros & Cons

JCPenney (jcpenney.com) is an extremely popular department store brand which competes against other department store brands like Kohl's, Nordstrom, Macy's, Sears and Neiman Marcus. Based on our in-depth JCPenney review, when compared to its competitors, JCPenney ranks as one of the top-performing brands in its category, with an overall ranking of #5 out of 24 total brands. Read the full Jcpenney.com review below for more details.

  • Fair trade certified: Does each brand offer fair trade products? Is each brand fair trade certified?
  • Sustainable products: Does each brand have sustainable products? Does each brand have environment-friendly products?
  • Store credit card: Does each brand have their own credit card? Does each brand offer a store credit card?
  • Warranty: How long does each brand's warranty last? Does each brand have a longer warranty?
  • Products made in USA: Are each brand products made in the USA? Does each brand manufacture their products in the United States?
  • Sizing guides: Does each brand offer a sizing guide on their website? Does each brand have a fit guide to help me with sizing?
  • Cruelty-free products: Are products sold at each brand cruelty free? Does each brand sell cruelty-free products?
  • Eco-friendly materials: Does each brand use eco-friendly materials? Does each brand use recyclable materials?
  • Wash & care instructions: Does each brand offer wash & care instructions on their website? Does each brand provide a wash & care guide for its products?
  • Vegan products: Does each brand offer vegan products? Does each brand offer vegan options?
  • Customer service: How good is each brand's customer service? How does each brand's customer service rate against its competitors?
  • Price point: How expensive is each brand? How much does each brand cost vs. competitors?
  • Free shipping: Does each brand offer free shipping? Does each brand offer site-wide free shipping?
  • Free returns & exchanges: Does each brand offer free returns? What's their exchange policy? Does each brand offer free returns & exchanges?
  • International shipping: Does each brand ship internationally? each brand international shipping?
  • Curbside pickup: Does each brand have curbside pickup? Does each brand have in-store pickup?
  • Ship to store: Does each brand does ship to store? Can I ship items to each brand to pick up in-store?
  • PayPal: Does each brand accept PayPal? each brand PayPal support?
  • Debit & prepaid cards: each brand debit card support? Does each brand take debit cards?
  • Google Pay: Does each brand accept Google Pay? Does each brand accept Google Pay?
  • Apple Pay: Does each brand accept Apple Pay? Does each brand accept Apple Pay?
  • Amazon Pay: Does each brand accept Amazon Pay? Does each brand take Amazon Pay?
  • Bitcoin: Does each brand accept Bitcoin? Does each brand take Bitcoin for payment?
  • Official coupons page: Does each brand have an official coupons page? Does each brand maintain its own coupon page?
  • AARP discounts: Does each brand offer discounts to AARP members? Does each brand have an AARP discount policy?
  • Military discounts: Does each brand offer a military discount? each brand military discount?
  • Student discounts: Does each brand have a student discount? Does each brand have a student discount?
  • Price matching: Does each brand price match? each brand price matching?
  • Birthday discounts: each brand birthday discount? Does each brand give birthday discounts?
  • Senior discounts: each brand senior discount? Does each brand have a senior discount policy?
  • Teacher discounts: Does each brand give discounts to teachers and educators? Does each brand give discounts to teachers and educators?
  • Outlet stores: Does each brand have an outlet store? Are there each brand outlet stores?
  • Competitor coupons: Does each brand accept competitors' coupons? Does each brand take competitor coupons?
  • Front-line worker discounts: Does each brand offer discounts to front-line workers? Does each brand offer discounts to essential workers?
  • Coupon stacking: Does each brand support coupon stacking? each brand coupon stacking?
  • Sales events: Does each brand ever have sales or promotional events? How often does each brand have sales events?
  • Black Friday Ads Page: Does each brand have a Black Friday Ads page? Does each brand have a Black Friday Ads page?
  • Cyber Monday sales: Does each brand have a Cyber Monday ad this year? Does each brand have a Cyber Monday ad this year?
  • Gift cards: Does each brand offer gift cards? Does each brand accept gift cards or e-gift cards?
  • Money-back guarantee: Does each brand have a money-back guarantee? Can I get my money back if I'm not satisfied with my each brand purchase?
  • Loyalty programs: each brand loyalty or rewards program? Does each brand offer a loyalty or rewards program?
  • White-glove delivery: Does each brand offer white-glove delivery and assembly? Does each brand offer in-home delivery services?
  • Contact information: How does I contact each brand? How to contact each brand?
  • Social media pages: each brand social media pages? List of each brand's social media pages?
  • Affirm financing: Does each brand accept Affirm financing? each brand Affirm financing support?
  • Afterpay financing: Does each brand accept Afterpay financing? Does each brand take Afterpay financing?
  • Sezzle financing: Does each brand accept Sezzle financing? Does each brand support Sezzle financing?
  • Klarna financing: Does each brand accept Klarna financing? Does each brand take Klarna for financing?
  • QuadPay financing: Does each brand accept QuadPay financing? Does each brand take QuadPay?
  • Splitit financing: Does each brand accept Splitit financing? each brand Splitit financing support?
  • Bread financing: Does each brand accept Bread financing? Does each brand offer Bread as a financing option?
  • Layaway programs: Does each brand offer layaway programs? What is each brand's layaway policy?
  • Website security & privacy: Is each brand a secure website? Does they respect users' privacy? Does each brand have a valid privacy policy? Is their website secure?
  • Influencer marketing: Does each brand have an influencer marketing program? Does each brand use influencer marketing?
  • Affiliate marketing: each brand affiliate program? Does each brand offer an affiliate program?
  • Environmentally conscious: Is each brand an environmentally conscious brand? each brand eco-friendly?
  • Diversity commitment: Is each brand committed to racial equity? Has each brand taken concrete steps towards fighting racial injustice?
  • Charitable causes: Does each brand support any charitable or humanitarian causes? Does each brand give back to charity? Are there any social causes they stand for?
  • Nurse discounts: each brand nurse discounts? Does each brand have any discounts for nurses?
  • Government worker discounts: each brand government worker discount? Does each brand offer any discounts for government workers?
  • Ethical practices: Is each brand considered an ethical brand? Does each brand use ethical practices?

JCPenney's strengths are:

  • Good product guarantee details
  • Offers free shipping policies details
  • Offers free return policies details
  • Offers in-store pickup details
  • Accepts PayPal support details
  • View 15 more strengths

Knoji has 42 JCPenney reviews and ratings as of October 21, 2020. Knoji editors and the Knoji shopper community have reviewed JCPenney and compared it against 0 top brands, reviewing JCPenney based on product and store features such as ethically-sourced products, environment-friendly products and rewards credit card. Knoji reviews and ranks Jcpenney.com and other department store brands based on how many features each offers and based on a 5-star rating scale. Based on these factors and 42 JCPenney reviews, JCPenney earns an overall score of 4.9 out of 5.0 points. JCPenney offers 10 total features such as free shipping, free returns & exchanges and curbside pickup. JCPenney's's review score is also bolstered by the fact that it is a very popular brand with high brand recognition among consumers.

JCPenney currently has 24 active discount codes. You can view all JCPenney's coupon codes here

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GET40
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BATHPERK
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3CARATS
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FORYOU30
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FRIENDS4
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TOSAVE44

JCPenney Customer Reviews (1)

JCPenney FAQ

Pricing & Discount Policies

Does JCPenney have an official coupons page?

Does JCPenney have an AARP discount policy?

Does JCPenney offer a military discount?

Does JCPenney have a student discount?

Does JCPenney price match?

JCPenney birthday discount?

JCPenney senior discount?

Does JCPenney give discounts to teachers and educators?

Does JCPenney accept competitors' coupons?

Does JCPenney offer discounts to front-line workers?

Does JCPenney support coupon stacking?

Does JCPenney ever have sales?

Does JCPenney have a Black Friday Ads page?

Does JCPenney have a Cyber Monday ad this year?

Shipping & Returns Policies

Does JCPenney offer free shipping?

Does JCPenney offer free returns? What's their exchange policy?

JCPenney international shipping?

Does JCPenney have curbside pickup?

Payment Options

JCPenney PayPal support?

JCPenney debit card support?

JCPenney Google Pay?

JCPenney Apple Pay support?

Does JCPenney accept Amazon Pay?

Financing Options

JCPenney Affirm financing support?

Does JCPenney take Afterpay financing?

Does JCPenney accept Sezzle financing?

Does JCPenney take Klarna for financing?

Does JCPenney take QuadPay?

Does JCPenney accept Splitit financing?

Does JCPenney accept Bread financing?

What is JCPenney's layaway policy?

Customer Service Features

Does JCPenney offer gift cards?

Can I get my money back if I'm not satisfied with my JCPenney purchase?

Does JCPenney offer a loyalty or rewards program?

How do I contact JCPenney?

JCPenney social media pages?

Website Features

Is JCPenney a secure website? Do they respect users' privacy?

Product & Service Features

Is JCPenney fair trade certified?

Does JCPenney have environment-friendly products?

Does JCPenney have their own credit card?

Does JCPenney have a longer warranty?

Are JCPenney products made in the USA?

Does JCPenney have a fit guide to help me with sizing?

Does JCPenney sell cruelty-free products?

Does JCPenney use recyclable materials?

Does JCPenney offer wash & care instructions on their website?

Does JCPenney offer vegan options?

How good is JCPenney's customer service?

How much does JCPenney cost vs. competitors?

Marketing Programs

Does JCPenney have an influencer marketing program?

JCPenney affiliate program?

Other Features

Is JCPenney an environmentally conscious brand?

Is JCPenney committed to racial equity?

Does JCPenney support any charitable or humanitarian causes?

Does JCPenney have any discounts for nurses?

Does JCPenney offer any discounts for government workers?

Does JCPenney use ethical practices?

jcpenney.com
Rated 4.9 - 42 reviews
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About JCPenney

JCPenney is a large company operating the e-commerce site jcpenney.com. JCPenney sells its products and services in the department stores industry. JCPenney is a less active brand when it comes to discounting and offering coupons. JCPenney has good ratings among shoppers on Knoji, with 42 ratings and an average rating of 3.6 stars. JCPenney scores very well compared to other brands in the department stores industry, providing 20 e-commerce features to better serve its customers.

JCPenney's Review Scorecard

Shipping & Returns Policies
Free Shipping:
Yes
Our review: JCPenney offers free shipping on all qualifying orders. Get free delivery on your order from JCPenney, program exclusions apply. See details on their free shipping policy page. Jcpenney.com free shipping policies review
Free Returns & Exchanges:
Yes
Our review: JCPenney offers free returns & exchanges for qualifying orders and customers, according to their free returns & exchanges policies. See policies and program details on their free return policies page. Jcpenney.com free returns & exchanges review
International Shipping:
No
Our review: It appears that JCPenney may not offer international shipping currently. JCPenney international shipping policies review
Curbside Pickup:
Yes
Our review: JCPenney offers curbside pickup for qualifying orders and customers, according to their curbside pickup policies. See policies and program details on their in-store pickup page. Jcpenney.com curbside pickup review
Payment Options
PayPal:
Yes
Our review: JCPenney accepts PayPal for qualifying orders and customers, according to their PayPal policies. See policies and program details on their PayPal support page. JCPenney PayPal review
Debit & Prepaid Cards:
Yes
Our review: JCPenney accepts debit & prepaid cards for qualifying orders and customers, according to their debit & prepaid cards policies. See policies and program details on their debit & prepaid card support page. JCPenney debit & prepaid card support review
Google Pay:
No
Our review: It appears that JCPenney may not accept Google Pay currently. JCPenney Google Pay support review
Apple Pay:
Yes
Our review: JCPenney accepts Apple Pay for qualifying orders and customers, according to their Apple Pay policies. See policies and program details on their Apple Pay support page. JCPenney Apple Pay review
Amazon Pay:
No
Our review: It appears that JCPenney may not accept Amazon Pay currently. JCPenney Amazon Pay review
Pricing & Discount Policies
Official Coupons Page:
Yes
Our review: JCPenney offers their own coupons and promotions page on their website. Check the official JCPenney coupons page for the latest offers directly from JCPenney JCPenney official coupons page review
AARP Discounts:
No
Our review: It appears that JCPenney may not offer AARP discounts currently. Jcpenney.com AARP discounts review
Military Discounts:
No
Our review: It appears that JCPenney may not offer military discounts currently. Jcpenney.com veteran's discount policies review
Student Discounts:
No
Our review: It appears that JCPenney may not offer student discounts currently. JCPenney student discounts review
Price Matching:
Yes
Our review: JCPenney has a price matching and price adjustment policy. Get discounted pricing from JCPenney if you find a lower price on another website. See program details on their official price matching page. JCPenney price adjustment policies review
Birthday Discounts:
Yes
Our review: JCPenney offers a birthday discount program. Get special discounts, free items, and coupons on your birthday at jcpenney.com. See program details on their birthday discounts page. JCPenney birthday discount policies review
Senior Discounts:
No
Our review: It appears that JCPenney may not offer senior discounts currently. JCPenney senior discount policies review
Teacher Discounts:
No
Our review: It appears that JCPenney may not offer teacher discounts currently. JCPenney teacher discounts review
Competitor Coupons:
No
Our review: It appears that JCPenney may not accept competitor coupons currently. Jcpenney.com competitor coupons review
Front-line Worker Discounts:
Our review: Our team is still researching JCPenney's essential worker discounts. Check back soon for update. Jcpenney.com front-line worker discounts review
Coupon Stacking:
No
Our review: It appears that JCPenney may not allow coupon stacking currently. JCPenney coupon stacking review
Sales Events:
Yes
Our review: JCPenney runs a clearance and promotions page on their website. Check the official JCPenney sales page for the latest discounted prices and sales directly from JCPenney JCPenney sales and promotions review
Black Friday Ads Page:
Yes
Our review: JCPenney offers Black Friday Ads Page for qualifying orders and customers, according to their Black Friday Ads Page policies. See policies and program details on their Black Friday Ads Page page. Jcpenney.com Black Friday Ads Page review
Cyber Monday Sales:
No
Our review: It appears that JCPenney may not offer Cyber Monday sales currently. Jcpenney.com Cyber Monday page review
Customer Service Features
Gift Cards:
Yes
Our review: JCPenney offers gift cards and discounted gift cards during special promotional events. Find gift cards for JCPenney. with their gift card program. See policies and program details on their gift cards page. JCPenney gift card support review
Money-back Guarantee:
Yes
Our review: JCPenney offers money-back guarantee for qualifying orders and customers, according to their money-back guarantee policies. See policies and program details on their money-back guarantee policy page. JCPenney money-back guarantee policy review
Loyalty Programs:
Yes
Our review: JCPenney offers loyalty programs for qualifying orders and customers, according to their loyalty programs policies. See policies and program details on their loyalty programs page. JCPenney loyalty programs review
Contact Information:
Yes
Our review: JCPenney offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. JCPenney contact information availability review
Social Media Pages:
Yes
Our review: JCPenney offers social media pages for qualifying orders and customers, according to their social media pages policies. See policies and program details on their social media presence page. JCPenney social media presence review
Financing Options
Affirm Financing:
No
Our review: It appears that JCPenney may not accept Affirm financing currently. Jcpenney.com Affirm financing support review
Afterpay Financing:
No
Our review: It appears that JCPenney may not accept Afterpay financing currently. JCPenney Afterpay financing review
Sezzle Financing:
No
Our review: It appears that JCPenney may not accept Sezzle financing currently. JCPenney Sezzle financing support review
Klarna Financing:
No
Our review: It appears that JCPenney may not accept Klarna financing currently. Jcpenney.com Klarna financing review
QuadPay Financing:
No
Our review: It appears that JCPenney may not accept QuadPay financing currently. Jcpenney.com QuadPay financing support review
Splitit Financing:
No
Our review: It appears that JCPenney may not accept Splitit financing currently. JCPenney Splitit financing support review
Bread Financing:
No
Our review: It appears that JCPenney may not accept Bread financing currently. JCPenney Bread financing support review
Layaway Programs:
No
Our review: It appears that JCPenney may not offer layaway programs currently. Jcpenney.com in-store layaway review
Website Features
Website Security & Privacy:
Yes
Our review: JCPenney offers website security & privacy for qualifying orders and customers, according to their website security & privacy policies. See policies and program details on their website security & privacy policies page. Jcpenney.com website security & privacy policies review
Marketing Programs
Influencer Marketing:
Our review: Our team is still researching JCPenney's influencer marketing programs. Check back soon for update. Jcpenney.com influencer marketing review
Affiliate Marketing:
Yes
Our review: JCPenney does affiliate marketing for qualifying orders and customers, according to their affiliate marketing policies. See policies and program details on their affiliate marketing programs page. JCPenney affiliate marketing programs review
View all features

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