Does JCPenney offer free returns? What's their exchange policy?

What's JCPenney returns and exchanges policy? Can you return in-store? How many days do you have to return items to JCPenney for a full refund? Do I need a receipt to return my item to JCPenney? Do items need to be in new condition?
JCPenney's returns & exchanges policies are rated: 4.5 - 2 ratings

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Knoji Staff
129
Posted Jun 4, 2017

Yes, JCPenney does offer free returns and exchanges for items purchased on their website. You can see more details of their returns policy here.

You might also check out JCPenney's homepage for additional pages with information on returns and exchanges.

Shopping tip: (October 19, 2018): Use promo code MANAGE4 to save 30% off at jcpenney.com — redeem it here. You can also view more JCPenney promo codes.

As of Friday, Amazon.com is also offering 40% off JCPenney items on their website.

Update: we've found 73 more department stores that currently offer free returns & exchanges and 121 department stores that are offering free returns & exchanges . You can also view all 6,166 stores that offer free returns & exchanges across all categories.

This user rated JCPenney's returns & exchanges policies: 5.0
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Amy Russell
6
Posted Apr 28, 2013

Yes, LuLu's does offer free returns and exchanges. This applies to items purchased online and in store. If you want more information on their returns policy, you can visit LuLu's's page here.

This user rated JCPenney's returns & exchanges policies: 4.0
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Rated 4.3 - 34 reviews

About JCPenney

JCPenney is a major department stores company operating the e-commerce site jcpenney.com. JCPenney sells its products and services in the department stores vertical, offering discounts and promo codes to its customers infrequently. JCPenney is very well-regarded among shoppers on Knoji, with 34 ratings and an average rating of 4.3 stars. JCPenney scores very highly compared to other brands in the department stores industry, providing 15 e-commerce features to better serve its customers.

JCPenney's Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Yes
JCPenney offers free returns & exchanges for qualifying orders and customers, according to their free returns & exchanges policies. See policies and program details on their returns & exchanges policies page.
International Shipping:
Yes
JCPenney offers international shipping for qualifying orders and customers, according to their international shipping policies. See policies and program details on their international shipping policies page.
Payment Options
Debit & Prepaid Cards:
Yes
JCPenney offers debit & prepaid cards for qualifying orders and customers, according to their debit & prepaid cards policies. See policies and program details on their debit & prepaid card support page.
PayPal:
Yes
JCPenney offers PayPal for qualifying orders and customers, according to their PayPal policies. See policies and program details on their PayPal support page.
Apple Pay:
Maybe
It appears that JCPenney may not accept Apple Pay currently.
Google Pay:
Maybe
It appears that JCPenney may not accept Google Pay currently.
Discount Policies
Promo Codes:
Yes
JCPenney supports a promo code box on their website. Check the JCPenney promo codes page for the latest coupon codes from JCPenney.
Sales:
Yes
JCPenney runs a clearance and promotions page on their website. Check the official JCPenney sales page for the latest discounted prices and sales directly from JCPenney
Military Discounts:
Maybe
It appears that JCPenney may not offer military discounts currently.
Official Coupons Page:
Yes
JCPenney offers their own coupons and promotions page on their website. Check the official JCPenney coupons page for the latest offers directly from JCPenney
Student Discounts:
Maybe
It appears that JCPenney may not offer student discounts currently.
Price Matching:
Yes
JCPenney has a price matching and price adjustment policy. Get discounted pricing from JCPenney if you find a lower price on another website. See program details on their official price matching page.
Birthday Discounts:
Maybe
It appears that JCPenney may not offer birthday discounts currently.
Senior Discounts:
Maybe
It appears that JCPenney may not offer senior discounts currently.
Competitor Coupons:
Maybe
It appears that JCPenney may not accept competitor coupons currently.
Coupon Stacking:
Maybe
It appears that JCPenney may not allow coupon stacking currently.
Customer Service Features
Contact Information:
Yes
JCPenney offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page.
Loyalty Programs:
Maybe
It appears that JCPenney may not offer loyalty programs currently.
Social Media Pages:
Maybe
It appears that JCPenney may not offer social media pages currently.
Reviews:
Maybe
It appears that JCPenney may not offer reviews currently.
Financing Options
Affirm Financing:
Maybe
It appears that JCPenney may not accept Affirm financing currently.
Klarna Financing:
Maybe
It appears that JCPenney may not accept Klarna financing currently.
Afterpay Financing:
Maybe
It appears that JCPenney may not accept Afterpay financing currently.
Bread Financing:
Maybe
It appears that JCPenney may not accept Bread financing currently.
Website Features
Website Security & Privacy:
Maybe
It appears that JCPenney may not offer website security & privacy currently.
Mobile Apps:
Maybe
It appears that JCPenney may not offer mobile apps currently.
Marketing Programs
Affiliate Programs:
Maybe
It appears that JCPenney may not offer affiliate programs currently.
View all features