Does JCPenney offer free returns? What's their exchange policy?

What's JCPenney returns and exchanges policy? Can you return in-store? How many days do you have to return items to JCPenney for a full refund? Do I need a receipt to return my item to JCPenney? Do items need to be in new condition?
Returns & exchanges policies rating: 4.5 - 2 ratings

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Yes, JCPenney does offer free returns & exchanges.
Knoji Staff
138
Posted Jun 4, 2017

Yes, JCPenney does offer free returns and exchanges. This applies to items purchased online and in store. If you want more information on their returns policy, you can visit their returns policy page here.

Learn more at jcpenney.com.

Shopping tip: (December 14, 2018): Use promo code MANAGE4 to save 30% off at jcpenney.com — redeem it here. You can also view more JCPenney promo codes.

As of Friday, Amazon.com is also offering 60% off JCPenney items on their website.

Update: we've found 84 more department stores that currently offer free returns & exchanges and 142 department stores that are offering free returns & exchanges . You can also view all 6,528 stores that offer free returns & exchanges across all categories.

This user rated JCPenney's returns & exchanges policies: 5.0
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Amy Russell
6
Posted Apr 28, 2013

Yes, Hobby Lobby does offer free returns and exchanges for items purchased on their website. You can see more details of their returns policy here.

You might also check out Hobby Lobby's homepage for additional pages with information on returns and exchanges.

This user rated JCPenney's returns & exchanges policies: 4.0
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Rated 4.3 - 37 reviews

About JCPenney

JCPenney is a major department stores company operating the e-commerce site jcpenney.com. JCPenney sells its products and services in the department stores vertical, offering discounts and promo codes to its customers infrequently. JCPenney is very well-regarded among shoppers on Knoji, with 37 ratings and an average rating of 4.3 stars. JCPenney scores very highly compared to other brands in the department stores industry, providing 17 e-commerce features to better serve its customers.

JCPenney's Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Yes
JCPenney offers free returns & exchanges for qualifying orders and customers, according to their free returns & exchanges policies. See policies and program details on their returns & exchanges policies page. Read full answer >>
Free Shipping:
Yes
JCPenney offers free shipping on all qualifying orders. Get free delivery on your order from JCPenney, program exclusions apply. See details on their free shipping policy page. Read full answer >>
International Shipping:
Yes
JCPenney offers international shipping for qualifying orders and customers, according to their international shipping policies. See policies and program details on their international shipping policies page. Read full answer >>
Payment Options
Debit & Prepaid Cards:
Yes
JCPenney accepts debit & prepaid cards for qualifying orders and customers, according to their debit & prepaid cards policies. See policies and program details on their debit & prepaid card support page. Read full answer >>
Paypal:
Yes
JCPenney accepts PayPal for qualifying orders and customers, according to their PayPal policies. See policies and program details on their PayPal support page. Read full answer >>
Apple Pay:
Yes
JCPenney accepts Apple Pay for qualifying orders and customers, according to their Apple Pay policies. See policies and program details on their Apple Pay support page. Read full answer >>
Google Pay:
Maybe
It appears that JCPenney may not accept Google Pay currently. Read full answer >>
Discount Policies
Promo Codes:
Yes
JCPenney supports a promo code box on their website. Check the JCPenney promo codes page for the latest coupon codes from JCPenney. Read full answer >>
Sales:
Yes
JCPenney runs a clearance and promotions page on their website. Check the official JCPenney sales page for the latest discounted prices and sales directly from JCPenney Read full answer >>
Black Friday Ad:
Yes
JCPenney offers Black Friday ad for qualifying orders and customers, according to their Black Friday ad policies. See policies and program details on their Black Friday page page. Read full answer >>
Cyber Monday Ad:
Maybe
It appears that JCPenney may not offer Cyber Monday ad currently. Read full answer >>
Military Discounts:
Maybe
It appears that JCPenney may not offer military discounts currently. Read full answer >>
Official Coupons Page:
Yes
JCPenney offers their own coupons and promotions page on their website. Check the official JCPenney coupons page for the latest offers directly from JCPenney Read full answer >>
Student Discounts:
Maybe
It appears that JCPenney may not offer student discounts currently. Read full answer >>
Senior Discounts:
Maybe
It appears that JCPenney may not offer senior discounts currently. Read full answer >>
Birthday Discounts:
Maybe
It appears that JCPenney may not offer birthday discounts currently. Read full answer >>
Price Matching:
Yes
JCPenney has a price matching and price adjustment policy. Get discounted pricing from JCPenney if you find a lower price on another website. See program details on their official price matching page. Read full answer >>
Competitor Coupons:
Maybe
It appears that JCPenney may not accept competitor coupons currently. Read full answer >>
Coupon Stacking:
Maybe
It appears that JCPenney may not allow coupon stacking currently. Read full answer >>
Customer Service Features
Contact Information:
Yes
JCPenney offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Read full answer >>
Money-back Guarantee:
Yes
JCPenney offers money-back guarantee for qualifying orders and customers, according to their money-back guarantee policies. See policies and program details on their money-back guarantee policy page. Read full answer >>
Gift Cards:
Yes
JCPenney offers gift cards and discounted gift cards during special promotional events. Find gift cards for JCPenney. with their gift card program. See policies and program details on their gift cards page. Read full answer >>
Loyalty Programs:
Maybe
It appears that JCPenney may not offer loyalty programs currently. Read full answer >>
Customer Reviews:
Maybe
It appears that JCPenney may not offer customer reviews currently. Read full answer >>
Social Media Pages:
Maybe
It appears that JCPenney may not offer social media pages currently. Read full answer >>
Financing Options
Affirm Financing:
Maybe
It appears that JCPenney may not accept Affirm financing currently. Read full answer >>
Afterpay Financing:
Maybe
It appears that JCPenney may not accept Afterpay financing currently. Read full answer >>
Klarna Financing:
Maybe
It appears that JCPenney may not accept Klarna financing currently. Read full answer >>
Bread Financing:
Maybe
It appears that JCPenney may not accept Bread financing currently. Read full answer >>
Website Features
Website Security & Privacy:
Maybe
It appears that JCPenney may not offer website security & privacy currently. Read full answer >>
Mobile Apps:
Maybe
It appears that JCPenney may not offer mobile apps currently. Read full answer >>
Marketing Programs
Affiliate Programs:
Maybe
It appears that JCPenney may not offer affiliate programs currently. Read full answer >>
View all features