Can I get my money back if I'm not satisfied with my JCPenney purchase?

Does JCPenney offer a warranty on their products? Can I return products to JCPenney? Does JCPenney have a satisfaction guarantee? Will I get refunds from JCPenney? Does JCPenney have a money-back guarantee?
JCPenney's money-back guarantee policy are rated: 5.0 - 1 ratings

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Knoji Staff
129
Posted Apr 11, 2018

Yes, JCPenney has a money-back guarantee so that you can get a refund if you're unsatisfied with your purchase. Learn more about it here.

Also visit their homepage to learn more about JCPenney.

Shopping tip: (October 19, 2018): Use promo code MANAGE4 to save 30% off at jcpenney.com — redeem it here. You can also view more JCPenney promo codes.

As of Friday, Amazon.com is also offering 40% off JCPenney items on their website.

Update: we've found 23 more department stores that currently offer money-back guarantee and 32 department stores that are offering money-back guarantee . You can also view all 2,972 stores that offer money-back guarantee across all categories.

This user rated JCPenney's money-back guarantee policy: 5.0
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About JCPenney

JCPenney is a major department stores company operating the e-commerce site jcpenney.com. JCPenney sells its products and services in the department stores vertical, offering discounts and promo codes to its customers infrequently. JCPenney is very well-regarded among shoppers on Knoji, with 34 ratings and an average rating of 4.3 stars. JCPenney scores very highly compared to other brands in the department stores industry, providing 15 e-commerce features to better serve its customers.

JCPenney's Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Yes
JCPenney offers free returns & exchanges for qualifying orders and customers, according to their free returns & exchanges policies. See policies and program details on their returns & exchanges policies page.
International Shipping:
Yes
JCPenney offers international shipping for qualifying orders and customers, according to their international shipping policies. See policies and program details on their international shipping policies page.
Payment Options
Debit & Prepaid Cards:
Yes
JCPenney offers debit & prepaid cards for qualifying orders and customers, according to their debit & prepaid cards policies. See policies and program details on their debit & prepaid card support page.
PayPal:
Yes
JCPenney offers PayPal for qualifying orders and customers, according to their PayPal policies. See policies and program details on their PayPal support page.
Apple Pay:
Maybe
It appears that JCPenney may not accept Apple Pay currently.
Google Pay:
Maybe
It appears that JCPenney may not accept Google Pay currently.
Discount Policies
Promo Codes:
Yes
JCPenney supports a promo code box on their website. Check the JCPenney promo codes page for the latest coupon codes from JCPenney.
Sales:
Yes
JCPenney runs a clearance and promotions page on their website. Check the official JCPenney sales page for the latest discounted prices and sales directly from JCPenney
Military Discounts:
Maybe
It appears that JCPenney may not offer military discounts currently.
Official Coupons Page:
Yes
JCPenney offers their own coupons and promotions page on their website. Check the official JCPenney coupons page for the latest offers directly from JCPenney
Student Discounts:
Maybe
It appears that JCPenney may not offer student discounts currently.
Price Matching:
Yes
JCPenney has a price matching and price adjustment policy. Get discounted pricing from JCPenney if you find a lower price on another website. See program details on their official price matching page.
Birthday Discounts:
Maybe
It appears that JCPenney may not offer birthday discounts currently.
Senior Discounts:
Maybe
It appears that JCPenney may not offer senior discounts currently.
Competitor Coupons:
Maybe
It appears that JCPenney may not accept competitor coupons currently.
Coupon Stacking:
Maybe
It appears that JCPenney may not allow coupon stacking currently.
Customer Service Features
Contact Information:
Yes
JCPenney offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page.
Loyalty Programs:
Maybe
It appears that JCPenney may not offer loyalty programs currently.
Social Media Pages:
Maybe
It appears that JCPenney may not offer social media pages currently.
Reviews:
Maybe
It appears that JCPenney may not offer reviews currently.
Financing Options
Affirm Financing:
Maybe
It appears that JCPenney may not accept Affirm financing currently.
Klarna Financing:
Maybe
It appears that JCPenney may not accept Klarna financing currently.
Afterpay Financing:
Maybe
It appears that JCPenney may not accept Afterpay financing currently.
Bread Financing:
Maybe
It appears that JCPenney may not accept Bread financing currently.
Website Features
Website Security & Privacy:
Maybe
It appears that JCPenney may not offer website security & privacy currently.
Mobile Apps:
Maybe
It appears that JCPenney may not offer mobile apps currently.
Marketing Programs
Affiliate Programs:
Maybe
It appears that JCPenney may not offer affiliate programs currently.
View all features